Privacy Policy
Summary: IsoGentiX Ltd collects limited personal data through this website, primarily via our contact form and, once introduced, cookies. We do not sell your data. We do not use it for advertising. We retain it only as long as necessary. You have rights over your data and can exercise them by emailing info@isogentix.com.
1. Who we are
IsoGentiX Ltd ("IsoGentiX", "we", "us", "our") is a company registered in England and Wales. We operate the website at isogentix.com.
IsoGentiX is the data controller for personal data collected through this website. Contact us at info@isogentix.com.
2. What data we collect and why
2.1 Contact form submissions
When you submit our contact form, we collect your name, email address, organisation, role and message content. We use this data solely to respond to your enquiry. Legal basis: legitimate interests (responding to business enquiries).
2.2 Cookies and analytics
The website currently uses no analytics or tracking cookies. We intend to introduce privacy-respecting analytics, and when we do, analytics cookies will only be set with your consent, as described in our Cookie Policy. Analytics data is anonymised and used only to improve the website. Legal basis: consent.
2.3 Server logs
Our hosting provider automatically records standard web server logs (IP address, browser type, pages requested, timestamps). These are used for security and troubleshooting only and are not linked to any individual. Retention: 30 days. Legal basis: legitimate interests (security).
3. How we use your data
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| Contact form data | Responding to enquiries; follow-up where relevant | Legitimate interests | 3 years from last contact |
| Analytics data (once introduced, if consented) | Website improvement; understanding user behaviour | Consent | 26 months |
| Server logs | Security monitoring; troubleshooting | Legitimate interests | 30 days |
4. Who we share data with
We do not sell, rent or trade personal data. We may share data with:
- Our hosting provider, which processes server data as a data processor under appropriate contractual terms.
- Our email provider, used to receive and respond to contact form submissions.
- An analytics provider, only once analytics is introduced and only if you have consented.
- Legal authorities, if required by law, court order, or to protect our legal rights.
We do not transfer personal data outside the UK/EEA unless adequate safeguards are in place.
5. Your rights under UK GDPR
You have the following rights over your personal data:
- Right of access, to a copy of the personal data we hold about you.
- Right to rectification, to correct inaccurate data.
- Right to erasure, to have your data deleted (subject to legal retention obligations).
- Right to restriction, to limit how we use your data.
- Right to portability, to receive your data in a structured, machine-readable format.
- Right to object, to processing based on legitimate interests.
- Right to withdraw consent, where processing is based on consent.
To exercise any of these rights, email info@isogentix.com. We will respond within one calendar month. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
6. Cookies
Full details of the cookies we use, and how you will be able to manage optional analytics cookies once they are introduced, are set out in our Cookie Policy.
7. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. The website uses HTTPS encryption, and contact form data is transmitted securely and stored on access-controlled servers.
No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we take reasonable precautions proportionate to the data we hold.
8. Children
This website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available at this URL, and the "Last updated" date above will reflect the most recent revision. Material changes will be communicated via a prominent notice on the website.
10. Contact
For any privacy-related question, or to exercise your rights: IsoGentiX Ltd, info@isogentix.com.